Complaints Procedure
Complaints Procedure
Your complaint can be made in any of the following ways:
- Call For Customer complaints on +966 13 843 4777 EXT.204 (Ms. Elham AlSenani's)
- Send an e-mail to: info@glfl.com.sa
- Visit our complaint form to Apply
- Transmit a fax to +966 13 815 8928
- Visit our office and register your complaint with the customer service staff
After receiving the complaint, the customer will be contacted to confirm the receipt of the complaint and direct the matter to the respective department. The complaint will be processed within 10 working days from the date of registration. The company will contact the customer in case of any additional information is needed or need more time to investigate the complaint.
In case of disaffection with complaint settlement procedures, you may refer to the Customer Protection Department at SAMA through the following channels:
- Call Customer Protection Department on the toll-free number: 800-6666-1256
- Visit Customer Service Center at SAMA head office, King Saud Bin Abdulaziz Street, Riyadh.
- Send your complaint to SAMA, Customer Protection Department, King Saud Bin Abdulaziz Street, PO Box 2992, Riyadh 11169, Kingdom of Saudi Arabia.